New Name for Diabetes UK Careline

Helpline - Careline has a new name

The new name for Careline is Helpline. Diabetes UK have done a lot of work looking at the language used to talk about their services, and the name change is based on insight and research with people with diabetes to help understand how Diabetes UK can meet their needs. Most recently, people with diabetes told them that the day-to-day, practical aspects of the help provided were much more of a motivating factor to get in touch with them than the emotional support on offer. The phone number remains the same, 0345 123 2399, and if people email or ask for Careline they will still be put through to Helpline.